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FAQs

  • How do I book LUXE PLAY SPACE for my event?
    Once you’ve selected one or more of our Play Experiences, kindly complete the inquiry form found in the "Reserve" section of our website. Our team will respond within 48 hours. Our follow-up email will include an invoice, our rental terms and agreement, and a payment link. Once your event needs and details are confirmed, a signed contract and a non-refundable 50% deposit must be paid to secure your date. Due to high demand, we cannot hold dates without payment.
  • What is Soft Play?
    Soft Play is a type of play area designed for young children, typically between the ages of 0 to 5 years old. It consists of a specially designed environment with soft, padded surfaces and equipment that allows children to explore, crawl, climb, and play in a safe and controlled setting. It allows children to engage in imaginative play, learn through exploration, and interact with other kids. Soft play areas are often seen as a safe and enjoyable option for young children to play and have fun.
  • What ages are appropriate for your Soft Play Rentals?
    Our Soft Play Packages are ideal for crawlers and children up to age 5.
  • What ages are appropriate for your Ball Pit Rentals?
    Our small ball pit is designed for crawlers and children up to age 5. Our large ball pit is designed for guests of all ages. It is advisable that children and children at heart, of similar ages play at the same time.
  • What ages are appropriate for your Bumper Cars?
    Our Bumper Cars are ideal for kids 18 months to age 6. The weight limit is 66 lbs.
  • What ages are appropriate for your Bubble House?
    Our Bubble House can be enjoyed by guests of all ages.
  • What ages are appropriate for your Bounce Houses?
    Our 8 x 8 bounce houses are ideal for guests 10 and under ( up to 5 kids at a time ) Our 13x13 bounce houses are ideal for guests of all ages ( up to 10 kids at a time or up to 5 adults at a time )
  • Can water be used in conjunction with any of your Play Experiences?
    Water CANNOT be used because of the materials used to create our Soft Play and Ball Pit equipment. Our Bounce Houses, Bubble House and Bumper cars also REQUIRE a DRY environment for the safety and maximum enjoyment of guests.
  • What is the role of an On-Site Concierge?
    Our uniformed On-Site Concierge adds an extra touch of luxe and ease to your event. Their main role is to ensure the proper use of our equipment, maintain the play space(s) and assist guests when needed. They are NOT babysitters.
  • What's your cleaning process?
    Each piece of equipment is thoroughly cleaned and sanitized before and after every event.
  • Where do you deliver and is there a delivery fee?
    We are happily servicing the Metro Atlanta area. The delivery fee will be determined once we confirm the location of your event and the logistical needs related to servicing your space.
  • Do you set up indoors and outdoors?
    Our Soft Play rentals are commercially graded for both indoor and outdoor use. Outdoor events must be on leveled, even ground and REQUIRE a shaded area May-September. A backup indoor location may be required in certain months. We cannot set up in dirt, mud, rocky or on wet surfaces.
  • What is your rain / bad weather policy?
    For safety reasons, we do NOT set up outside on wet or damp surfaces. If rain (1% chance or greater) is forecasted for an outdoor event we will be unable to accommodate an outdoor setup. Having an indoor option is required. We do NOT set up if wind gusts will be greater than 15 MPH. We will gladly work with you if you chose to transfer your canceled date to any available date on our calendar within 365 days.
  • Do You require a deposit when booking an event?
    Yes, a non-refundable deposit of 50% must be paid to secure your date.
  • How many Hours can I book your rentals?
    Pricing for our soft play, ball pit and bounce houses are based on a standard 4 hour single-day rental. More hours are available at an additional cost.
  • Which payment methods do you accept?
    We accept payments through Zelle, Venmo, PayPal, Apple Pay and Credit Cards .
  • Can I pick up and set up your equipment myself?
    At this time we cannot accommodate those who’d like to do equipment pick-ups. Additionally, because Luxe Play Space is licensed and insured, our policy states that only staff members must handle our commercial-graded equipment.
  • When is the final balance for my event due?
    The final balance for your event is due two weeks before your event by 6 p.m. If your event is within 14 days, 100% of balance is due at time of booking to secure your date.
  • Is Luxe Play Space Licensed and insured?
    Yes, of course! Luxe Play Space is both licensed and insured. A Certificate of Insurance may be provided to your venue upon request.
  • What are the play rules?
    Our aim is to provide you and your guests with a safe, high-end and kinesthetic play space. In order to maintain this environment there are strict rules: Adult supervision is required NO Shoes ( this of course includes high heels) NO face paint, glitter or slime NO food or drinks NO gum or candy NO sharp objects NO pets allowed in or on play experiences Failure to follow these guidelines will result in a damage fee.
  • Do you offer full decor and styling services?
    Our focus is on being leaders in the children’s luxury play rental industry. We offer customized decals and frings as add-ons. We work with amazingly talented vendors who will be able to bring your full decor and styling vision to life.
  • Do you assemble and breakdown equipment?
    Yes, we provide White Glove assembly and breakdown of our equipment on the day of your event. We will coordinate with client appropriate time frames for both setup and breakdown. Assembly and breakdown requires 30-90 mins separately depending on the size of your rental equipment package.
  • What if I need to cancel?
    We understand things happen in life. Should you need to cancel your reservation, please be sure to notify us as soon as possible at luxeplayspace@gmail.com Please remember that ALL deposits are non-refundable. Clients have the option to transfer their canceled date to any available date on our calendar within 365 days.
  • Can I attach my own vinyl/balloons to your equipment?
    You CANNOT add your own vinyl to our equipment, all vinyl services must be purchased and installed by us. However, you can provide your own balloon garland; there is a $40 installation fee per rental equipment that requires the installation of a balloon garland provided by you. The fee must be added to your rental order at booking. We hold the right to cancel any balloon garland installations with no refund if the balloon garland is not readily available when we arrive. We kindly want to remind you NOT to remove any balloons, decorative items, or vinyl from our equipment, we will happily do that for you!
  • Am I responsible for equipment damages?
    Yes! If damage occurs due to failure to comply with our rules or negligence; damage to equipment will result in a repair fee ranging from a minimum of $250 up to the cost of replacing the damaged equipment. Please be sure to read our rental agreement to avoid this.
  • Can I add additional rental hours?
    Yes! Additional rental hours can be added for the following Play Experiences: Soft Play -- $50 each additional hour Ball Pits -- $50 each additional hour Bounce Houses -- $50 each additional hour Combo Packages -- $100 each additional hour ***We cannot add extra hours to our Bumper Car and Bubble House rentals due to manufacturing best practices and battery tolerances.
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