Question 1

How do I book LUXE PLAY SPACE for my event?

Accepted Answer

Once you’ve selected one or more of our Play Experiences, kindly complete the inquiry form found in the "Reserve" section of our website. Our team will respond within 48 hours.

Our follow-up email will include an invoice, our rental terms and agreement, and a payment link.

Once your event needs and details are confirmed, a signed contract and a non-refundable 50% deposit must be paid to secure your date. Due to high demand, we cannot hold dates without payment.

Question 2

What is Soft Play?

Accepted Answer

Soft Play is a type of play area designed for young children, typically between the ages of 0 to 5 years old. It consists of a specially designed environment with soft, padded surfaces and equipment that allows children to explore, crawl, climb, and play in a safe and controlled setting.

It allows children to engage in imaginative play, learn through exploration, and interact with other kids. Soft play areas are often seen as a safe and enjoyable option for young children to play and have fun.

Question 3

What ages are appropriate for your Soft Play Rentals?

Accepted Answer

Our Soft Play Packages are ideal for crawlers and children up to age 5.

Question 4

What ages are appropriate for your Ball Pit Rentals?

Accepted Answer

Our small ball pit is designed for crawlers and children up to age 5. 
Our large ball pit is designed for guests of all ages. It is advisable that children and children at heart, of similar ages play at the same time.

Question 5

What ages are appropriate for your Bumper Cars?

Accepted Answer

Our Bumper Cars are ideal for kids 18 months to age 6. The weight limit is 66 lbs.

Question 6

What ages are appropriate for your Bubble House?

Accepted Answer

Our Bubble House can be enjoyed by guests of all ages.

Question 7

What ages are appropriate for your Bounce Houses?

Accepted Answer

Our 8 x 8 bounce houses are ideal for guests 10 and under ( up to 5 kids at a time )

Our 13x13 bounce houses are ideal for guests of all ages ( up to 10 kids at a time or up to 5 adults at a time )

Question 8

Can water be used in conjunction with any of your Play Experiences?

Accepted Answer

Water CANNOT be used because of the materials used to create our Soft Play  and Ball Pit equipment. Our Bounce Houses, Bubble House and Bumper cars also REQUIRE a DRY environment for the safety and maximum enjoyment of guests.

Question 9

What is the role of an On-Site Concierge?

Accepted Answer

Our uniformed On-Site Concierge adds an extra touch of luxe and ease to your event. Their main role is to ensure the proper use of our equipment, maintain the play space(s) and assist guests when needed. They are NOT babysitters.

Question 10

What's your cleaning process?

Accepted Answer

Each piece of equipment is thoroughly cleaned and sanitized before and after every event.  This is even true for every single ball in our ball pits.

Question 11

Where do you deliver and is there a delivery fee?

Accepted Answer

We are happily servicing the Metro Atlanta area. The delivery fee will be determined once we confirm the location of your event and the logistical needs related to servicing your space.

Question 12

Do you set up indoors and outdoors?

Accepted Answer

Our Soft Play rentals are commercially graded for both indoor and outdoor use. Outdoor events must be on leveled, even ground and REQUIRE a shaded area May-September. A backup indoor location may be required in certain months. We cannot set up in dirt, mud, rocky or on wet surfaces.

Question 13

What is your Inclement weather policy?

Accepted Answer

For safety reasons, we do NOT set up outside on wet or damp surfaces. If rain (1% chance or greater) is forecasted for an outdoor event we will be unable to accommodate an outdoor setup. Having an indoor option is required.

We do NOT set up any inflatables if wind gusts are forecasted to exceed 15 MPH.

Additionally, during snowy or icy conditions, our priority is to keep the Luxe Crew safe while traveling to and from events. If snowfall or icy roads create hazardous driving conditions, we reserve the right to cancel or reschedule your event. We will gladly work with you if you choose to transfer your canceled date to any available date on our calendar within 365 days.

Question 14

Do You require a deposit when booking an event?

Accepted Answer

Yes, a non-refundable deposit of 50% must be paid to secure your date.

Question 15

How many Hours can I book your rentals?

Accepted Answer

Pricing for our soft play, ball pit, bumper cars, bubble houses and bounce houses are based on a standard 4 hour single-day rental. More hours are available at an additional cost.

Question 16

Which payment methods do you accept?

Accepted Answer

We accept payments through Zelle, Venmo, PayPal, Apple Pay and Credit Cards .

Question 17

Can I pick up and set up your equipment myself?

Accepted Answer

At this time we cannot accommodate those who’d like to do equipment pick-ups. Additionally, because Luxe Play Space is licensed and insured, our policy states that only staff members must handle our commercial-graded equipment.

Question 18

When is the final balance for my event due?

Accepted Answer

The final balance for your event is due two weeks before your event by 6 p.m. If your event is within 14 days, 100% of balance is due at time of booking to secure your date.

Question 19

Is Luxe Play Space Licensed and insured?

Accepted Answer

Yes, of course! Luxe Play Space is both licensed and insured. A Certificate of Insurance may be provided to your venue upon request.

Question 20

What are the play rules?

Accepted Answer

Our aim is to provide you and your guests with a safe, high-end and kinesthetic play space. In order to maintain this environment there are strict rules:
Adult supervision is required
NO Shoes ( this of course includes high heels)
NO face paint, glitter or slime
NO food or drinks
NO gum or candy
NO sharp objects
NO pets allowed in or on play experiences

Failure to follow these guidelines will result in a damage fee.

Question 21

Do you offer full decor and styling services?

Accepted Answer

While we do offer customized add-ons, our focus is on being leaders in the children’s luxury play rental industry. We work with amazingly talented vendors who will be able to bring your full decor and styling vision to life.  We're always happy to give referrals!

Question 22

Do you assemble and breakdown equipment?

Accepted Answer

Yes, we provide White Glove assembly and breakdown of our equipment on the day of your event. We will coordinate  appropriate time frames for both setup and breakdown. Assembly and breakdown requires 30-90 mins separately depending on the size of your rental equipment package.

Question 23

What if I need to cancel?

Accepted Answer

We understand things happen in life. Should you need to cancel your reservation, please be sure to notify us as soon as possible at luxeplayspace@gmail.com Please remember that ALL deposits are non-refundable. Clients have the option to transfer their canceled date to any available date on our calendar within 365 days.

Question 24

Can I attach my own vinyl/balloons to your equipment?

Accepted Answer

You CANNOT add your own vinyl to our equipment, all vinyl services must be purchased and installed by us. However, you can provide your own balloon garland; there is a $40 installation fee per rental equipment that requires the installation of a balloon garland provided by you. The fee must be added to your rental order at booking.

We hold the right to cancel any balloon garland installations with no refund if the balloon garland is not readily available when we arrive.

We kindly want to remind you NOT to remove any balloons, decorative items, or vinyl from our equipment, we will happily do that for you!

Question 25

Am I responsible for equipment damages?

Accepted Answer

Yes! If damage occurs due to failure to comply with our rules or negligence; damage to equipment will result in a repair fee ranging from a minimum of $200 up to the cost of replacing the damaged equipment. Please be sure to read our rental agreement to avoid this.

Question 26

Can I add additional rental hours?

Accepted Answer

Yes! Additional rental hours MUST be agreed upon in advance.

Pricing for each additional hour: $50-100/hour

Question 27

When must I pay my deposit?

Accepted Answer

Our rental agreements are valid for 48 hours without a deposit. If a deposit is not received within that timeframe, the agreement expires, allowing other clients to book the items.

All deposits are 50% of your total. The remainder is due 14 days before your event.

Question 28

What if my venue requires a Certificate of Insurance (COI)?

Accepted Answer

If your venue requires a Certificate of Insurance (COI), a $110 fee will be added to your invoice. Please let us know as soon as possible if a COI is needed so we can arrange it for you in a timely manner.

Question 29

Can I have face painting at my event?

Accepted Answer

Unfortunately, we do not service events that will include face painting. The formulas used in face paints can stain and permanently damage our equipment, and these stains cannot be removed.

We appreciate your understanding and cooperation in maintaining the quality of our rentals for all our clients.

Question 30

What if the Play Experience I selected doesn’t fit my space?

Accepted Answer

Before booking, please carefully review the dimensions of our rentals, which are clearly listed on our website and detailed in our Rental Agreement. It’s very important to carefully measure your space to ensure that the Play Experience(s) you select will fit comfortably.

While we’re happy to make minor adjustments during setup, we cannot guarantee a successful fit if your space is not measured accurately in advance.

If the equipment cannot be set up due to space limitations, we cannot issue a refund. Please double-check your measurements to avoid any issues on the day of your event.

Question 31

Chargebacks & Payment Disputes

Accepted Answer

When a chargeback or payment dispute is filed against Luxe Play Space, the renter will forfeit their security deposit and will be permanently banned from utilizing our services in the future.

Disputes result in immediate removal of funds from our account, along with additional fees, regardless of the validity of the claim. To avoid misunderstandings, we encourage all renters to communicate any concerns directly with us before initiating a dispute. By booking with Luxe Play Space, you agree to this policy.

Question 32

Why is an On-site Attendant required for public park events?

Accepted Answer

Public parks are open environments where children from outside your guest list may try to join in. Having an on-site attendant ensures that only your invited guests are using the equipment safely and correctly. The attendant also helps manage crowd control, monitors safety rules, and oversees the setup throughout the event. This extra layer of supervision protects both your guests and our equipment, giving you peace of mind so you can enjoy your celebration.

Question 33

Rush Booking Policy

Accepted Answer

Bookings made within a short timeframe before the event date require expedited preparation, scheduling, and logistics coordination. To accommodate these requests, the following Rush Service Fees apply:
48–72 hours before the event: $75+
24–48 hours before the event: $125+
Less than 24 hours / Next-Day bookings: $150+

Rush bookings are subject to equipment availability and staff scheduling. All rush bookings require immediate payment and a signed rental agreement to secure the reservation.

Luxe Play Space reserves the right to decline rush bookings if adequate preparation time, staffing, or delivery scheduling cannot be reasonably accommodated.

FAQs

Frequently asked questions